Precision Auto Privacy Policy
At Precision Auto, located at 123 Rainier Ave S, Seattle, WA 98144, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By using our services or accessing our website, you agree to the terms of this policy. If you have any questions or concerns, please contact our Data Protection Officer, Elias Vance, at [email protected] or (206) 555-1212.
Information We Collect
We collect various types of information to provide and improve our services. This includes:
- Personal Information: This includes your name, address, phone number, email address, and vehicle information (make, model, year, VIN) that you provide when you schedule an appointment, request a quote, or contact us through our website or by phone.
- Payment Information: When you make a payment for our services, we collect payment information such as your credit card details or bank account information. This information is processed securely by our payment processor, and we do not store your full credit card number on our servers.
- Website Usage Data: We collect information about your interactions with our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. This data helps us analyze website traffic, improve our website's performance, and enhance your user experience. We use cookies and similar tracking technologies to collect this information. You can manage your cookie preferences through your browser settings.
- Vehicle Diagnostic Data: With your consent, we may collect diagnostic data from your vehicle during service and repair. This data helps us identify and address potential issues with your vehicle. We handle this data with strict confidentiality and use it solely for the purpose of providing you with the best possible service.
- Communications Data: We retain records of your communications with us, including emails, phone calls, and chat logs. This helps us provide customer support, resolve disputes, and improve our communication processes.
How We Use Your Information
We use the information we collect for the following purposes:
- Providing Services: To schedule appointments, provide repair and maintenance services, process payments, and communicate with you about your vehicle.
- Improving Services: To analyze website usage data and vehicle diagnostic data to improve our services, website performance, and customer experience.
- Customer Support: To respond to your inquiries, resolve disputes, and provide technical support.
- Marketing Communications: With your consent, we may send you promotional emails about our services, special offers, and industry news. You can opt-out of receiving these emails at any time by clicking the "unsubscribe" link in the email.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Security: To protect our website, services, and customers from fraud, security breaches, and other harmful activities.
We will not sell, rent, or lease your personal information to third parties unless we have your permission or are required by law to do so.
Data Security
We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive data during transmission and storage.
- Access Controls: We restrict access to personal information to authorized personnel only.
- Security Audits: We regularly conduct security audits to identify and address potential vulnerabilities.
- Employee Training: We provide training to our employees on data security best practices.
- Secure Payment Processing: We use PCI DSS compliant payment processors to securely handle your payment information.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
- Restriction: You have the right to request that we restrict the processing of your personal information under certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
To exercise these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within a reasonable timeframe. Please note that we may require you to verify your identity before processing your request.
If you believe that we have not complied with our obligations under this Privacy Policy, you have the right to lodge a complaint with a supervisory authority.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing behavior on our website. Cookies are small data files that are stored on your device and allow us to recognize you when you return to our website. We use cookies for the following purposes:
- Essential Cookies: These cookies are necessary for the functioning of our website and allow you to navigate our site and use its features.
- Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often and whether you encounter any errors. This information helps us improve the performance and functionality of our website.
- Functional Cookies: These cookies allow our website to remember your preferences and provide enhanced features.
- Advertising Cookies: These cookies are used to deliver targeted advertisements that are relevant to your interests.
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking or deleting cookies may affect the functionality of our website.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of these websites before providing them with any personal information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
This Privacy Policy was last updated on October 27, 2025.